El Dorado Royale Room Options
El Dorado Casitas Room Options
Additional resort information and trip details coming soon!
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FAQs
How many adults can be in a room?
Several of the room categories allow for 3 adults.
Can I go solo?
Yes, we get rates for a single person in a room as well.
What happens if one person in our room cancels after a deposit is made?
If one person in your room cancels, you can try to find an alternate person, but there are fees involved for name changes with the airline, hotel and supplier. If you are not able to find a replacement, the remaining people in the room will have an increase in their per person cost.
How will I get to the resort and back to the airport?
Transfers to and from the resort are included in the pricing. You will find instructions for locating the transfer company in the documents that you will receive after final payment has been made.
Do I need to tip at an All Inclusive resort?
Gratuity technically is included at the all inclusive resort. However if a staff member exceeds your expectations feel free to tip them.
The average wage per day for workers is about $20- $30 a Day for a bartender or server. A dollar here or there goes a long way in showing your appreciation. $2 are very cool to give as well, you can go to your bank before you leave and request them.
A $1 for your server or $1 per person at the buffet, $2 at dinner per person if they wait on you and a few $ a day for your bartenders/ pool staff is appreciated.
The maid day and night are always appreciative of gratuities as well. If you want more snacks in your room or more coke vs. diet coke a note and $1 goes a long way to the food and beverage guy. Staff also love anything like hats, shirts, toys for kids, school supplies etc.
Transfers drivers or anyone helping you at the airport are not included in the all inclusive package and you should feel free to tip.
Can I use my phone in Mexico?
YES, but check with your carrier for charges. If you don’t want to be charged then you can leave your phone on Airplane mode during your trip and use your phone wifi calling or messaging for contacting others. You have to be connected to wifi. With airplane mode off, you will not use data.
Or call your cell provider and find out what the charge, if any would be to make calls.
Your resort also has free calling back to the US so you can use the phones in your room to call back home or other USA numbers.
NOTE: 1-800 numbers DO NOT work in Mexico so you will need to know a land line number.
Dollar or Peso?
Mexico is trying to restrict the use of US dollars for purchases at the resorts. You will be asked to leave a credit card number for incidentals at the time of check in. Should you want to purchase something on resort then you can charge it to your room and pay upon check out.
For TIPS if a resort staff member treats you well feel free to tip them in US dollars.
OFF resort, most vendors will accept Peso or US Dollars.
Can I bring my own cigarettes, cigars, alcohol or vaping device?
Visitors to Mexico are allowed 10 packs of cigarettes, 25 cigars; 3 liters of alcoholic beverages and 6 liters of wine. Amounts over this limit will be charged substantial penalties and visitors are not given the option to forfeit the items. Electronic Cigarettes (Vaping Devices): It is illegal for travelers to bring electronic cigarettes (vaping devices) and all vaping solutions to Mexico. Customs will confiscate vaping devices and solutions and travelers could be fined or arrested. Avoid delays and possible sanctions by not taking these items to Mexico.
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